HY300 Auto SuPortable Mini Projectorpports Local 1080P, Decodes 4K, Dual-Band WIFI6 5G Wireless

Shipping

Order Processing & Dispatch

• All orders are processed and dispatched within 0–1 business day after payment confirmation.
• Orders placed on weekends or UAE public holidays will be processed on the next business day.

Delivery Time

• Within the UAE: 2–3 business days after dispatch.

Shipping Charges

• Free shipping on all orders across the UAE. No minimum purchase is required.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email or SMS (where applicable) so you can track your shipment.

Returns & Refunds

At Souq Sleek, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return

You may return eligible items within 30 days of receiving your order.

Return Eligibility

To qualify for a return:

• The item must be unused, unworn, and in its original condition.
• The item must be returned with its original packaging, tags, and accessories.
• Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items

The following items cannot be returned unless they are damaged, defective, or incorrect:

• Gift cards
• Clearance or final sale items
• Personalized or custom-made products
• Hygiene-sensitive items that have been opened or used

How to Return an Item

1. Contact our customer support team within 30 days of receiving your order.
2. Provide your order number and the reason for the return.
3. If your return is approved, we will provide return instructions.
4. Pack the item securely and send it back to us.

Refunds

• Once we receive and inspect your returned item, we will notify you of the approval status.
• Approved refunds will be issued to your original payment method within 5–10 business days.
• Processing times may vary depending on your bank or payment provider.

Return Shipping

• If the return is due to a damaged, defective, or incorrect item, Souq Sleek will cover the return shipping cost.
• If the return is for any other approved reason, the customer is responsible for the return shipping charges.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos of the product and packaging so we can resolve the issue promptly.

Contact Us

If you have any questions about shipping, returns, or refunds, please contact our customer support team.

Email: support@souqsleek.com (Replace with your actual email address)