Refund & Return Policy
Returns & Refunds
At Souq Sleek, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
30-Day Return
You may return eligible items within 30 days of receiving your order.
Return Eligibility
To qualify for a return:
- The item must be unused, unworn, and in its original condition.
- The item must be returned with its original packaging, tags, and accessories.
- Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
The following items cannot be returned unless they are damaged, defective, or incorrect:
- Gift cards
- Clearance or final sale items
- Personalized or custom-made products
- Hygiene-sensitive items that have been opened or used
How to Return an Item
- Contact our customer support team within 30 days of receiving your order.
- Provide your order number and the reason for the return.
- If your return is approved, we will provide return instructions.
- Pack the item securely and send it back to us.
Refunds
- Once we receive and inspect your returned item, we will notify you of the approval status.
- Approved refunds will be issued to your original payment method within 5–10 business days.
- Processing times may vary depending on your bank or payment provider.
Return Shipping
- If the return is due to a damaged, defective, or incorrect item, Souq Sleek will cover the return shipping cost.
- If the return is for any other approved reason, the customer is responsible for the return shipping charges.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos of the product and packaging so we can resolve the issue promptly.
Contact Us
If you have any questions about shipping, returns, or refunds, please contact our customer support team.
Email: support@souqsleek.com (Replace with your actual email address)