• Terms of Service

Terms of Service

Welcome to SOUQ SLEEK. By accessing our website and placing an order, you agree to the following terms and conditions.

1. About Us

SOUQ SLEEK is an online store offering premium car accessories and lifestyle products across the United Arab Emirates. Our goal is to provide high-quality products, secure shopping, and excellent customer service.

2. Orders & Acceptance

  • All orders are subject to product availability and order confirmation.

  • Once your order is placed, you will receive an order confirmation via email or WhatsApp.

  • We reserve the right to cancel orders in cases of pricing errors, suspected fraud, or unavailable products. In such cases, a full refund will be issued.

3. Pricing & Payments

  • All prices are displayed in AED (United Arab Emirates Dirham).

  • We accept secure payments through approved payment methods available at checkout.

  • Cash on Delivery (COD) may be available for eligible locations within the UAE.

  • Prices and promotions may change without prior notice.

4. Shipping & Delivery

  • We deliver across the United Arab Emirates.

  • Orders are usually processed within 1–2 business days.

  • Estimated delivery times are generally 2–5 business days, depending on your location.

  • Delivery times may vary during public holidays, promotions, or due to circumstances beyond our control.

5. Returns & Refunds

Your satisfaction is important to us.

  • Returns are accepted within 7 days of delivery.

  • Products must be unused, in original packaging, and in resalable condition.

  • Damaged, used, or customized items may not be eligible for returns.

  • Approved refunds are processed to the original payment method within 7–14 business days.

6. Product Information

We strive to ensure that product descriptions, images, and specifications are accurate. However, minor variations in color, packaging, or appearance may occur.

7. Warranty

Where applicable, product warranties are limited to manufacturing defects only and do not cover damage resulting from misuse, improper installation, accidents, or normal wear and tear.

8. Limitation of Liability

SOUQ SLEEK shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or website. Our maximum liability shall not exceed the amount paid for the purchased product.

9. Privacy & Security

Your privacy is important to us. Personal information is handled in accordance with our Privacy Policy and is protected using industry-standard security measures.

10. Governing Law

These Terms of Service are governed by the laws and regulations of the United Arab Emirates. Any disputes arising from the use of this website shall be subject to the jurisdiction of the competent courts of the UAE.

Thank you for choosing SOUQ SLEEK. We appreciate your trust and look forward to serving you with premium products and exceptional service.